We take every precaution to provide professional, damage free services. In the unlikely event of damage being sustained while we carry out these services, any claims are limited to a maximum of double the service fee paid by our Customer. It is recommended that our Customers have full insurance to cover any damage to their motorcycle and for third party coverage.
Siam Handlebar (SHB) use EMS, Kerry or similar, and our Customer must sign for your delivery at the destination. Shipping time depends on the area, but is usually 3-4 work days (excluding Saturdays and Sundays and public holidays). In some cases, usually due to order size, more than one package will be shipped separately for one order.
In case of insufficient products in stock SHB will ship said products separately from the balance of Customer’s order and any additional Shipping costs will be advised to the customer and are required to be paid before shipping our Customer’s order.
We pride ourselves on the quality and price of our products. If our customer is not satisfied with the product ordered, we will replace the product with the same or a similar product, or provide our Customer with a Credit to be used to purchase other products or services.
We thoroughly inspect all goods, and carefully pack to avoid damage under normal transport conditions, before shipment. In the event that the product reaches our Customer in an imperfect condition, we ask that our Customer immediately inform SHB so we can promptly resolve any issue.
Assuming packaging is undamaged from shipping, we ask that our Customer packs and returns the item in the same way as it was received. This includes all order documents, allowing SHB to verify your returned order upon receipt. We reserve the right to choose to repair, replace with same or similar product, or offer a Credit. We will, together with the manufacturer, carefully examine the returned item. If we do not find fault with the returned item, we will ship the item back to the Customer at Customers cost.
SHB commits to processing any returned item as soon as possible, however manufacturers are in different locations, so additional shipping time may be incurred. As a guideline, SHB usually processes returned items in 2 to 3 weeks
For items returned within 7 working days from the date of receipt or sale of a product, Customers will receive the same of similar replacement item or Credit for the purchase value. If our customer returns the product after 7 days from the receipt date, SHB reserve the right not to accept the item. Shipping and handling costs are not included in Exchange, Return and Credit cases.
In the event that Customer requests an item to be replaced by no fault of SHB, such as Customer ordered the wrong size or the wrong item, SHB agrees to exchange the item with another item at the same original purchase price, or Customer can use the equivalent amount towards another item. Original item must be returned in the same original good condition upon sale, and our Customer is responsible for any additional shipping costs.
In case of returning the order, our Customer must send it by registered courier service so the shipment can tracked. The customer is responsible for shipping costs for returning orders. SHB will process the returned order as soon as possible after receiving it.
In some cases, the return of special price products will not be possible. SHB will advise this if applicable on purchase receipts.
Please contact SHB as soon as possible if you decide to cancel your order
Cancellation of an order that has not been processed will incur a 10% cancellation fee of the total purchase price of the order. This service fee is to cover the administrative handling of a cancelled order.
Cancellation of an order that has been processed will incur a 20% cancellation fee of the total purchase price of the order. This service fee is to cover the cost of returning products to stock and the administrative handling fee of a cancelled order
In the event that an order has already been shipped, SHB is not able to process a cancellation. In that case, the SHB Exchange, Return and Credit Policy will apply.
In the event that your order is not received within 7 working days, our Customer should contact SHB as soon as possible, but within 30 working days. SHB will ship a replacement order to our Customer. No replacement order request will be accepted after 30 working days from original order placement.
You must have a valid passport which does not expire for at least 6 months after your return date. It is your responsibility to check this, and to ensure that you comply with all the entry regulations, including meeting all health requirements for Thailand. You must obtain and pay for any visas that may be required during your visit, and take all necessary documentation with you. Siam Handlebar (SHB) will not be liable if you fail to discharge these responsibilities.
All motorcycle riders must have a valid full motorcycle license, and have held a full motorcycle license for at least 3 years. Minimum age is 21 years old. The Guest Biker (GB) will be required to produce their original drivers license and an international drivers permit (IDP) (obtained in your country of residence), and photocopies of same to an Agent Partner during the motorcycle tours registration process.
SHB make every effort to safeguard GB’s. GB’s fully understand the risks in motorcycling, and you, your heirs, legal representatives, successors and assignees release SHB, its officers, owners, employees, contractors, suppliers and affiliates from any and all legal claims, debts, actions and liability which may arise, directly or indirectly, from participating in any or all aspects of the offered motorcycling experience, or other arrangement, for any loss, injury, death, damages to or in respect to any person or property however caused or arising. GB’s are required to sign a release during the registration process. SHB do not guarantee transfer times and aren’t liable for GB’s inbound and outbound travel arrangements. SHB accept no responsibility for loss or damage to personal belongings or baggage. We will try and accommodate unforeseen travel delays, but only at our discretion
10% deposit to be paid at least 60 days prior to ride date. Balance must be paid at least 30 days prior to ride date. In addition, the amount of 10,000THB (per motorcycle) motorcycle insurance excess is required to be paid when the balance of the ride is paid. This amount is refunded in full when the motorcycle is returned in good condition at the end of the ride, or if the event of motorcycle tours cancellation.
Cancellation is only effective when written notification is received by SHB. It is your responsibility to ensure such notification is received and acknowledged. When the cancellation has been acknowledged the following cancellation charges will apply: 60 or more days prior to departure - loss of deposit 30-59 days prior to departure - 50% of total ride payment cancellation charge15-29 days prior to departure - 75% of total ride payment cancellation charge0-14 days prior to departure - 100% of total ride payment cancellation charge A no-show always incurs a 100% cancellation charge
SHB reserves the right to cancel up to 6 weeks prior to commencement if minimum numbers have not been reached, or if a motorcycle or substitute is no longer available. Minimum numbers will be 3 Guest Bikers (excluding pillion passengers). SHB is obliged to give you as much warning as possible of any cancellation, and will make every endeavour to offer an alternative. If there is no suitable alternative, then any fees paid will be refunded in full, which will constitute full and final settlement. SHB is under no obligation to refund the cost of additional arrangements not made with SHB, such as flights etc.SHB and its suppliers reserve the right to accept, decline or refuse any GB’s at any time, and to cancel any contract on grounds of non-compliance with these Terms and Conditions, or those of our suppliers, local traffic regulations or the supplier’s requirements for group travel. In such circumstances no refunds of any payments made will be due.GB's agree to accept the authority and rules of SHB and its suppliers, Road Captain’s, Sweepers and Outriders.
SHB, our suppliers, guides and associated personnel accept no responsibility for, and shall not be liable in respect of any loss, damage, alterations, delays or changes arising from circumstances outside our control, such as but not restricted to: war or threat of war, riot, industrial dispute, civil strife, fire, flood, adverse weather conditions, terrorist activity, natural and nuclear disaster, technical problems with transport, computer malfunction, cancellation of scheduled or charter airlines, closure or congestion of airports or ports, disease or financial failure of suppliers. While we will do whatever we can to help and assist, any additional costs incurred are the responsibility of GB’s.
It is a condition of registration that you have appropriate and valid travel insurance, which offers cover for personal injury, all medical treatment and in the unlikely event, repatriation, whilst motorcycling. This is NOT a part of your package cost. Written evidence of appropriate cover is required during the registration process, and it is your responsibility to provide this. SHB accepts no responsibility for a GB’s failure to arrange appropriate cover and to produce the original insurance coverage document plus copies during the registration process.
SHB endeavors to maintain the highest standards of motorcycling to ensure the wellbeing and safety of our GB’s. We therefore only ride motorcycles where there is full visibility during daylight hours, and when vision is not impaired by heavy rain or other inclement weather situations. Motorcycles may only be ridden from sunrise to sunset. Only in the unlikely event of a late arrival and with prior authorisation outside these hours may SHB motorcycles be ridden, and at reduced speeds, to reach the next destination. During rainfall, speed must be reduced to a sensible, safe wet road surface handling speed based on the rider’s skill and under the direction and guidance of the Road Captain until the nearest shelter is reached.
SHB strongly recommends that full riding gear is worn. This should include, helmet, jacket, gloves, riding pants, riding boots. Sizes and choices are very personal, and GB’s should bring all of their own riding gear with them. In Thailand motorcycles helmets are compulsory. Other riding gear listed is strongly recommended.
SHB provide breakfast at the hotel or at SHB, normally a basic buffet or set menu, and lunch at a restaurant during the day. This is normally Thai food. If you have any specific dietary requirements, please inform us during the registration process so we can make the appropriate arrangements for you. Snacks can be purchased, at GB's own expense, during stops. SHB do not provide any alcohol, and do not allow any alcohol consumption during the day whilst motorcycles are in use. GB’s may consume alcohol in the evening, at their own expense, when the motorcycles are not in use. It is totally at the Road Captain’s discretion to decide whether a GB is fit and competent to ride at any time. Any delays incurred by a GB’s inability to ride may result in additional costs.
SHB has deliberately kept ground transfers outside of our package pricing. This is because GB’s can either arrive at Suvarnabhumi (Bangkok) or Hua Hin airport, and there are several options available depending on GB’s preference and budget. We will detail options during the registration process, and GB’s will be asked to confirm which option they prefer. SHB will coordinate the ground transfers in-line with our itineraries.
All fuel provided for the motorcycles will be paid for by SHB.
Any damage must be reported to the Road Captain immediately. All motorcycles have Thai legal insurance, and third party insurance, but you will be liable for the first the 10,000THB for any incidental damage or any insurance claims. Note: This only covers motorcycles within Thailand. A support truck will be available to transport luggage and will carry motorcycle “consumables” to ensure any unavoidable mechanical delays are minimised. In the event of a catastrophic failure of a motorcycle a replacement will be available and provided as soon as practicable.
There are no refunds if a GB curtails for whatever reason.
SHB understands the importance of providing you with the model of motorcycle you have requested, and always try to ensure that you are allocated that model. However, we do reserve the right to supply an alternative motorcycle, if for any reason the model requested is unavailable. Any material changes in rental rates will be negotiated in good faith directly between our GB and SHB. We appreciate that GB’s enjoy motorcycles and with the Road Captain’s prior approval we allow GB’s to swap motorcycles whilst riding under SHB directions.The GB will be responsible for the ignition keys, and any other equipment supplied with the motorcycle. Any costs incurred in replacing any of these items that are lost, including additional logistical costs will be paid for by the GB and deducted from the deposit held.
All of our motorcycles are locally registered, owned, insured and well maintained. If for any reason you are dissatisfied with the motorcycle or other services provided upon collection, you must report this immediately to a SHB representative. At the initial inspection any minor scratches, blemishes, etc will be agreed and noted between the GB and a SHB representative. All daily maintenance checks will be carried out by a SHB representative but the GB must inform us immediately of any unusual mechanical noises or uncharacteristic handling issues that appear whilst riding the motorcycle. Complaints lodged retrospectively will not be accepted.
Pillion passengers / non-riders are welcome. Only pillions notified to a SHB or an Agent Partner and signing our registration form may be carried. Any associated additional costs for pillion passengers will also be advised during the registration process. Pillions are not allowed to ride a SHB motorcycle at any time. All pillion passengers must comply with the passport, visa and health/medical cover requirements as detailed above.
Please notify SHB or our Agent Partner of any special requests you may have at the time of registration (e.g., diet, disability, allergy, anniversary, birthday). There may be additional charges for any such requests. SHB will try to arrange special requests to be met, but cannot guarantee that they will unless specifically agreed by SHB in writing or associated additional costs are paid.
The “Lessor” is the vehicle owner; the “Lessee” is the person renting the vehicle, signing the Contract and is the individual responsible for abiding by all of the Terms and Conditions contained in the contract. These terms and conditions have been created in order to ensure the best experience for our customers, and to ensure that there is no miscommunication regarding what is required from our customers, as well as what can be expected from us.